HOW DO I CREATE AN RMA OR SERVICE REQUEST FOR THE LIMITED LIFETIME WARRANTY?
1. Click on Start New Warranty Claim (https://xikar.returnlogic.com/warranty/info)
2. Follow step by step instructions.
An email will also be sent to the email associated with your account with further steps for packaging, shipping, etc. Note: International customers shipping from outside of the US will be responsible for the shipping cost of the item to and from our main offices. Once your package is received, a customer service rep will reach out regarding payment. Cigar Accessories FAQ: For any questions, concerns, or help throughout the process please call us at: (954) 602-5637
HOW DO I REGISTER MY PRODUCT?
Registering your product is not necessary; your Xikar item is covered by the Xikar Limited Lifetime Warranty.
ITEMS NOT COVERED BY THE XIKAR LIMITED LIFETIME WARRANTY:
Consumable products such as:
- Butane
- PG Solution
- Humidifiers
- Flints
- XIKAR/Boveda Two-way humidity packs
Also not covered by the Xikar Limited Lifetime Warranty:
- X-Flame Lighter Base (XI-591BK)
- X-Flame Coil is covered under the Xikar Limited Lifetime Warranty
- Lost/Stolen items and items that have been confiscated by U.S. TSA
See our TSA Advisement: https://www.xikar.com/pages/xi-warranty
ARE XIKAR PRODUCTS ALLOWED TO GO THROUGH TSA?
Torch lighters are not permitted on board aircraft in your carry-on or checked baggage, as TSA will confiscate them. Soft flame lighters are permitted in checked and carry-on baggage. Confiscated items are NOT covered under the Xikar Limited Lifetime Warranty. Please see our TSA warning: https://www.xikar.com/pages/xi-warranty
HOW DO I RETURN AN ORDER THAT I PLACED?
Contact us by phone or by email at:
(954) 602-5637
info@xikar.com
A case will be created and a prepaid label will be sent within 24-48 hours of your inquiry. All returns must be in new, unused condition with the original packaging and must be communicated within 10 days of receipt.
HOW DO I RETURN AN ORDER THAT I PLACED?
Humidification: Humidification jars/bars need to be replaced when there is discoloration on beads (yellow/green/blue). We recommend PG solution to be used at all times to prolong the life of your humidifier.
Butane: Your can of butane can last for up to 5 years in a controlled temperature environment; do not keep your butane and/or lighter in extreme hot or cold conditions or in direct sunlight as it could lead to performance issues and/or damages.
Questions about our Cigar Accessories FAQ? Contact Us Today.