An email will also be sent to the email associated with your account with further steps for packaging, shipping, etc.
Note: International customers shipping from outside of the US will be responsible for the shipping cost of the item to and from our main offices. Once your package is received, a customer service rep will reach out regarding payment.
Cigar Accessories FAQ: For any questions, concerns, or help throughout the process please call us at: (954) 602-5637
Registering your product is not necessary; your Xikar item is covered by the Xikar Limited Lifetime Warranty.
See our TSA Advisement: https://www.xikar.com/pages/xi-warranty
Torch lighters are not permitted on board aircraft in your carry-on or checked baggage, as TSA will confiscate them. Soft flame lighters are permitted in checked and carry-on baggage. Confiscated items are NOT covered under the Xikar Limited Lifetime Warranty.
Please see our TSA warning: https://www.xikar.com/pages/xi-warranty
Contact us by phone or by email at:
A case will be created and a prepaid label will be sent within 24-48 hours of your inquiry. All returns must be in new, unused condition with the original packaging and must be communicated within 10 days of receipt.
Humidification: Humidification jars/bars need to be replaced when there is discoloration on beads (yellow/green/blue). We recommend PG solution to be used at all times to prolong the life of your humidifier.
Butane: Your can of butane can last for up to 5 years in a controlled temperature environment; do not keep your butane and/or lighter in extreme hot or cold conditions or in direct sunlight as it could lead to performance issues and/or damages.
Questions about our Cigar Accessories FAQ? Contact Us Today.