HOW DO I CREATE AN RMA OR SERVICE REQUEST FOR THE LIMITED LIFETIME WARRANTY?
- Click on Start New Warranty Claim (https://xikar.returnlogic.com/warranty/info)
- Follow step by step instructions.
An email will also be sent to the email associated with your account with further steps for packaging, shipping, etc.
Note: International customers shipping from outside of the US will be responsible for the shipping cost of the item to and from our main offices. Once your package is received, a customer service rep will reach out regarding payment.
Cigar Accessories FAQ: For any questions, concerns, or help throughout the process please call us at: (954) 602-5637
HOW DO I REGISTER MY PRODUCT?
Registering your product is not necessary; your Xikar item is covered by the Xikar Limited Lifetime Warranty.
ITEMS NOT COVERED BY THE XIKAR LIMITED LIFETIME WARRANTY:
Consumable products such as:
- PG Solution
- XIKAR/Boveda Two-way humidity packs
Also not covered by the Xikar Limited Lifetime Warranty:
- X-Flame Lighter Base (XI-591BK)
- X-Flame Coil is covered under the Xikar Limited Lifetime Warranty
- Lost/Stolen items and items that have been confiscated by U.S. TSA
See our TSA Advisement: https://www.xikar.com/pages/xi-warranty
ARE XIKAR PRODUCTS ALLOWED TO GO THROUGH TSA?
Torch lighters are not permitted on board aircraft in your carry-on or checked baggage, as TSA will confiscate them. Soft flame lighters are permitted in checked and carry-on baggage. Confiscated items are NOT covered under the Xikar Limited Lifetime Warranty.
Please see our TSA warning: https://www.xikar.com/pages/xi-warranty
HOW DO I RETURN AN ORDER THAT I PLACED?
Contact us by phone or by email at:
A case will be created and a prepaid label will be sent within 24-48 hours of your inquiry. All returns must be in new, unused condition with the original packaging and must be communicated within 10 days of receipt.
HOW LONG IS THE SHELF LIFE OF MY BUTANE/HUMIDIFICATION?
Humidification: Humidification jars/bars need to be replaced when there is discoloration on beads (yellow/green/blue). We recommend PG solution to be used at all times to prolong the life of your humidifier.
Butane: Your can of butane can last for up to 5 years in a controlled temperature environment; do not keep your butane and/or lighter in extreme hot or cold conditions or in direct sunlight as it could lead to performance issues and/or damages.
Questions about our Cigar Accessories FAQ? Contact Us Today.