Retailer Warranty Return
XIKAR is proud to offer a Lifetime Warranty on all XIKAR products. If a consumer feels that a XIKAR product fails to live up to our promise of fit, finish, or function, they can simply return it to us and we will immediately and cheerfully repair or replace the product. XIKAR reserves the right to repair or replace, at our discretion. Returned items may be replaced with a refurbished equivalent, depending on the age and condition of the return. If you choose to offer our Lifetime Warranty Program, consumers will be allowed to return defective XIKAR product to your retail location. Our warranty return program is for defective product only; it is not a trade-in or trade-up policy.
To complete a XIKAR lighter warranty return:When a consumer visits your retail location with a lighter warranty issue, you will need to perform the below 3 simple troubleshooting steps; XIKAR will provide in-person training and an online how-to guide for performing these repair steps. Please contact your Business Development Manager to schedule a training session.
If you are unable to fix the consumer's XIKAR lighter after completing the above steps, you have two options:
If a consumer visits your shop for a XIKAR warranty issue on a XIKAR product other than a lighter, simply include that defective XIKAR item in the lighter repair/replacement shipment.
Please contact your Account Manager for information on returns regarding customized XIKAR products.
Retailers must mail defective items and Warranty Retailer Return Log to the following address:
United States Postal Service (USPS)
UPS or FedEX:
*Please allow additional processing time during our busy holiday season*
XIKAR retailers are responsible for all defective products until they are received by the XIKAR warranty department. Once XIKAR receives the damaged product, replacement orders will be shipped.
If you have additional questions, please contact us.