Retailer Warranty Return

RETAILER PROCESS

XIKAR is proud to offer a Lifetime Warranty on all XIKAR products. If a consumer feels that a XIKAR product fails to live up to our promise of fit, finish, or function, they can simply return it to us and we will immediately and cheerfully repair or replace the product. XIKAR reserves the right to repair or replace, at our discretion. Returned items may be replaced with a refurbished equivalent, depending on the age and condition of the return. If you choose to offer our Lifetime Warranty Program, consumers will be allowed to return defective XIKAR product to your retail location. Our warranty return program is for defective product only; it is not a trade-in or trade-up policy.

To complete a XIKAR lighter warranty return:

When a consumer visits your retail location with a lighter warranty issue, you will need to perform the below 3 simple troubleshooting steps; XIKAR will provide in-person training and an online how-to guide for performing these repair steps. Please contact your Business Development Manager to schedule a training session.
  • Step 1. Bleed any existing fuel from the lighter using a XIKAR MTX Tool or small screwdriver. With the lighter held upright, continue to depress the fuel fill valve until all pressure is relieved.
  • Step 2. Clean the burner area of the lighter using a can of compressed air. Do not use compressed air near open flame. Attempt to dislodge any debris around the circumference of the jet burners.
  • Step 3. Refill the lighter with XIKAR PUROFINE™ butane and wait 3 minutes for fuel to warm up. Adjust the flame height adjustment wheel as necessary.
  • Step 1
  • Step 3
  • Step 2

If you are unable to fix the consumer's XIKAR lighter after completing the above steps, you have two options:
  1. Exchange the consumer's lighter with new inventory and send the defective lighter to XIKAR for replacement
  2. Send the defective lighter to XIKAR for repair/replacement and return to consumer when received back from XIKAR

To send an item to XIKAR for repair/replacement you must fill out the Warranty Retailer Return Log and include the following information for each item that is being returned:
  1. Retailer Information Needed
    1. Retail Shop Name
    2. Account Number
    3. Address
    4. Manager signature and date (at bottom of form)
  2. Return Product Info Needed
    1. Date
    2. Consumer Name
    3. Product Model
    4. Check that the 3 step troubleshooting steps (Bleed, Clean, Refill) have been completed
    5. Indicate if product needs to be replaced
    6. Employee initials that performed the 3 troubleshooting steps (Bleed, Clean, Refi ll)

    If a consumer visits your shop for a XIKAR warranty issue on a XIKAR product other than a lighter, simply include that defective XIKAR item in the lighter repair/replacement shipment.

    Please contact your Account Manager for information on returns regarding customized XIKAR products.


    Retailers must mail defective items and Warranty Retailer Return Log to the following address:

United States Postal Service (USPS)

XIKAR Inc.
USPS 1 Attn: Warranty Department
PO Box 025757
Kansas City, MO 64102-5757
Please allow 2-4 weeks for replacement processing

UPS or FedEX:
UPS FedEx

XIKAR, Inc.
Attn: Warranty Department
3305 Terrace St. Kansas City, MO 64111
Please allow 7-14 business days for replacement processing

*Please allow additional processing time during our busy holiday season*

XIKAR retailers are responsible for all defective products until they are received by the XIKAR warranty department. Once XIKAR receives the damaged product, replacement orders will be shipped.

If you have additional questions, please contact us.